Sakyi, Daniel; Appiah, Christian Kwarteng; Ayesu, Enock Kojo - In: Journal of Shipping and Trade (JST) 5 (2020) 17, pp. 1-11
Seaport terminals are major facilitators of international trade. One issue that is very crucial to the performance and survival of seaport terminals is the quality of service provided. However, in order to enhance the quality of service provided at these terminals, it is important to know...
