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Bias
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Customer satisfaction
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Aquino, Karl
Mitchell, Terence R.
96
Lee, Thomas W.
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Holtom, Brooks C.
22
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Academy of Management journal : AMJ
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An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
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