Developing professional and accountable administrative systems in the newly emerged Balkan countries is not an easy mission. Like in other post-communist states, there is an urgent need to support weakened public institutions to break with former governance practices and resume their basic role...

The adoption of new working cultures, commitment to best quality and customer satisfaction in public administration through the adoption of the principles of Transformational Government is an ongoing process in Europe. European public administration is thus moving from a model characterized by...