Motivated by several nonprofit organizations (NPOs) that support and serve distressed individuals, we study the impact of scalability on the service design of resource-constrained NPOs who need to balance advisory and service delivery efforts to maximize their social impact. We model the NPO's...

Many non-profit organizations (NPOs) serve distressed individuals who seek relief from hardshipssuch as domestic abuse or homelessness. These NPOs aim to maximize social impact by allocating their limited amount of resources to various activities. However, they face a complex task because their...