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Service Value als Werttreiber : Konzepte, Messung und Steuerung
Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2014
Persistent link: https://www.econbiz.de/10010359585
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Service Value als Werttreiber : Konzepte, Messung und Steuerung Forum Dienstleistungsmanagement
Bruhn, Manfred - 2014
Grundlagen des Service Value -- Messung des Service Value -- Management des Service Value -- Service Value bei Produkt-Service-Bündeln -- Interner Service Value -- Branchenspezifische Besonderheiten des Service Value.
Persistent link: https://www.econbiz.de/10014019261
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Organizational behaviour and the physical environment
Ayoko, Oluremi B. (ed.); Ashkanasy, Neal M. (ed.) - 2020
Persistent link: https://www.econbiz.de/10012115202
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Tolerating and managing failure: an organizational perspective on customer reacquisition management
Vomberg, Arnd; Homburg, Christian; Gwinner, Olivia - In: Journal of marketing 84 (2020) 5, pp. 117-136
Persistent link: https://www.econbiz.de/10012271507
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Research companion to emotion in organizations
Ashkanasy, Neal M. (ed.); Cooper, Cary (contributor) - 2008
Persistent link: https://www.econbiz.de/10003635181
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What goes around comes around : how meso-level negative emotional contagion can ultimately determine organizational attitudes toward leaders
Dasborough, Marie T.; Ashkanasy, Neal M.; Tee, Eugene Y. J. - In: The leadership quarterly : LQ ; an international … 20 (2009) 4, pp. 571-585
Persistent link: https://www.econbiz.de/10003865731
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Emotions research in OB : the challenges taht lie ahead
Gooty, Janaki; Gavin, Mark; Ashkanasy, Neal M. - In: Journal of organizational behavior : OB ; the internat. … 30 (2009) 6, pp. 833-838
Persistent link: https://www.econbiz.de/10003883555
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Positive emotion in organizations: a multi-level framework
Ashkanasy, Neal M.; Ashton-James, Claire E. - In: Positive organizational behavior, (pp. 57-73). 2007
Persistent link: https://www.econbiz.de/10003470521
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A multilevel model of affect and organizational commitment
Li, Yan; Ahlstrom, David; Ashkanasy, Neal M. - In: Asia Pacific journal of management : APJM ; a … 27 (2010) 2, pp. 193-213
Persistent link: https://www.econbiz.de/10003976691
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Emotions and the organizational fabric
Ashkanasy, Neal M. (contributor); Zerbe, W. J. (contributor) - 2014 - 1. ed.
Emotion in an organization is much more than a phenomenon experienced solely by its members it is a deeply embedded component of the organizational fabric. Consistent with this idea, chapters in this volume deal with emotion at all levels of organizing: at the individual level, expressed in...
Persistent link: https://www.econbiz.de/10010515616