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~person:"Avila, Oscar"
~person:"Fielt, Erwin"
~subject:"Service quality"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Handbook"
~type_genre:"Reprint"
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Avila, Oscar
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The journal of strategic information systems : incorporating International Information Systems
2
Computers in industry : an international journal
1
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ECONIS (ZBW)
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Information system design and integrated enterprise modelling through a key-problem framework
Goepp, Virginie
;
Kiefer, François
;
Avila, Oscar
- In:
Computers in industry : an international journal
59
(
2008
)
7
,
pp. 660-671
Persistent link: https://www.econbiz.de/10003767897
Saved in:
2
Editorial: Service management and engineering in information systems research
Fielt, Erwin
;
Böhmann, Tilo
;
Korthaus, Axel
;
Conger, Sue
; …
- In:
The journal of strategic information systems : …
22
(
2013
)
1
,
pp. 46-50
Persistent link: https://www.econbiz.de/10009735717
Saved in:
3
Special section: Service management and engineering in information systems research
Fielt, Erwin
(
contributor
)
- In:
The journal of strategic information systems : …
22
(
2013
)
1
,
pp. 46-101
Persistent link: https://www.econbiz.de/10009735726
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