Awad, Mahmoud; Alzaatreh, Ayman; AlMutawa, Alia; Al … - In: International Journal of Quality & Reliability Management 37 (2019) 9/10, pp. 1259-1273
Purpose: Dubai’s aviation industry is one of the most leading global aviation centers with a customer centric focus and tremendous challenges. The purpose of this paper is to determine the main Airport service quality (ASQ) drivers and evaluate the perception of travelers of Dubai...