Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web...

The rapid development in information and communications technologies (ICTs) has created a wealth of opportunities for businesses and societies around the world. Yet, the disparity in the ICT adoption between developed and developing countries, often referred to as the <italic>Digital Divide</italic>, continues...

Since its founding in the 1960s, the Information Systems (IS) field has been involved in critical debates about the nature and future of the discipline. Many researchers feel that diversity in IS research is our strength; others fear that too much diversity leads to losing the field's core...