Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the...

In recent years, there is an increasing interest in the healthcare industry to apply total quality management (TQM) principles and practices to improve customers’ quality of service and care. The most influencing reason behind this is increased competitive market, advancement of medical...

Purpose – The purpose of this article is to identify and critically analyze healthcare establishment (HCE) quality parameters described in the literature. It aims to propose an integrated quality model that includes technical quality and associated supportive quality parameters to achieve...

A method of quality applicable mainly to goods and services of non-healthcare sector cannot be applied without modification or adaptation to healthcare especially in healthcare establishments and hospitals which deal with living beings as patients who themselves are the most critical input...

The purpose of this study is to develop an analytic hierarchy process (AHP) model utilizing components,parameters, and factors of a specifically designed Integrated Quality Model for Health Care Establishment (HCE). In doing so, the authors have utilized AHP approach to identify the best health...