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The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective

Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Journal of retailing 85 (2009) 4, pp. 480-492

Persistent link: https://www.econbiz.de/10003930089

Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation

Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31

Persistent link: https://www.econbiz.de/10008902032

Testing a branch performance model in a New Zealand bank

Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377

Persistent link: https://www.econbiz.de/10008653368

The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective

Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Journal of retailing 85 (2009) 4, pp. 480-493

Persistent link: https://www.econbiz.de/10008889564

Testing a branch performance model in a New Zealand bank

Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: Journal of Services Marketing 24 (2010) 5, pp. 369-377

Purpose – This study aims to develop and test a comprehensive model that begins with management commitment/concern and progresses through intermediate links of service climate and in‐role frontline employee (FLE) performance to customer satisfaction and eventually to sales performance....

Persistent link: https://www.econbiz.de/10014905302