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Baker, Thomas L.
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Journal of the Academy of Marketing Science
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Psychology & marketing
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ECONIS (ZBW)
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Competitive intelligence collection and use by sales and service representatives : how managers' recognition and autonomy moderate individual performance
Rapp, Adam
;
Agnihotri, Raj
;
Baker, Thomas L.
;
Andzulis, …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 357-374
Persistent link: https://www.econbiz.de/10011287123
Saved in:
2
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
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