Purpose: The aim of this study is to develop a 3D model of decision- making grid (DMG) considering failure detection rate. Design/methodology/approach: In a comparison between DMG and failure modes and effects analysis (FMEA), severity has been assumed as time to repair and occurrence as the...

Purpose: This study aims to identify the drivers of human resource empowerment in understanding the new concept of Quality 4.0 in the digital era. Design/methodology/approach: First, the literature of quality management evolution in the fourth industrial revolution (Industry 4.0) and the...

Purpose – The major aim of this investigation is to propose a novel approach for evaluating the implementation of the European Quality Award, i.e. the model of European Foundation for Quality Management (EFQM). Design/methodology/approach – The EFQM model includes both enablers and results,...