Abstract: We discuss deregulation (liberalization) and some of the international institutions that influence the management of people in airlines. As a point of departure, we summarize contrasting models from successful lsquo;new entrant' airlines: Ryanair and Southwest. We consider examples of...

This chapter discusses the variety of approaches to the management of people in airlines from the Asia / Pacific / Middle East region in the face of increasing deregulation. We identify key differences between the institutional environment for airlines in the US versus those in Asia-Pacific...

When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to...