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Bang, Nguyen
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Smartwatches : accessory or tool? : the driving force of visibility and usefulness
Krey, Nina
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Rauschnabel, Philipp A.
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Chuah, Stephanie
; …
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2016
Persistent link: https://www.econbiz.de/10011564225
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
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Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
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3
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pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
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