S, Swathi K; Barkur, Gopalkrishna; G, Somu - In: Cogent Business & Management 10 (2023) 3, pp. 1-25
Patient-centered care has become a key driver in recent healthcare reform. Meanwhile, healthcare consumers have become more aware and concerned about the quality of services. This has made healthcare organisations accentuate evaluating healthcare service quality and patient satisfaction. This...
