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Optimally scheduling heterogeneous impatient customers

Bassamboo, Achal; Randhawa, Ramandeep; Wu, Chenguang Allen - In: Manufacturing & service operations management : M & SOM 25 (2023) 3, pp. 1066-1080

Persistent link: https://www.econbiz.de/10014302836

Scheduling homogeneous impatient customers

Bassamboo, Achal; Singh Randhawa, Ramandeep - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 2129-2147

Persistent link: https://www.econbiz.de/10011520410

Does the past predict the future? : the case of delay announcements in service systems

Ibrahim, Rouba; Armony, Mor; Bassamboo, Achal - In: Management science : journal of the Institute for … 63 (2017) 6, pp. 1762-1780

Persistent link: https://www.econbiz.de/10011707236

Managing customer expectations and priorities in service systems

Yu, Qiuping; Allon, Gad; Bassamboo, Achal; Iravani, Seyed - In: Management science : journal of the Institute for … 64 (2018) 8, pp. 3942-3970

Persistent link: https://www.econbiz.de/10011900071

Bounded rationality in service systems

Huang, Tingliang; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 263-279

Persistent link: https://www.econbiz.de/10009751784

A little flexibility is all you need : on the asymptotic value of flexible capacity in parallel queuing systems

Bassamboo, Achal; Randhawa, Ramandeep S.; Van Mieghem, … - In: Operations research 60 (2012) 6, pp. 1423-1435

Persistent link: https://www.econbiz.de/10009701924

Bounded rationality in service systems

Huang, Tingliang; Allon, Gad; Bassamboo, Achal - 2011

Persistent link: https://www.econbiz.de/10009240536

Capacity sizing under parameter uncertainty : safety staffing principles revisited

Bassamboo, Achal; Randhawa, Ramandeep S.; Zeevi, Assaf - In: Management science : journal of the Institute for … 56 (2010) 10, pp. 1668-1686

Persistent link: https://www.econbiz.de/10008701444

A Little Flexibility is All You Need : On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems

Bassamboo, Achal - 2016

We analytically study optimal capacity and flexible technology selection in parallel queuing systems. We consider N stochastic arrival streams that may wait in N queues before being processed by one of many resources (technologies) that differ in their flexibility. A resource's ability to...

Persistent link: https://www.econbiz.de/10012989679

A general framework to compare announcement accuracy : static vs. LES-based announcement

Bassamboo, Achal; Ibrahim, Rouba - In: Management science : journal of the Institute for … 67 (2021) 7, pp. 4191-4208

Persistent link: https://www.econbiz.de/10012624514