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Battmann, Wolfgang
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Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
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Jenseits des organisationalen Narzißmus : die kundenorientierte Organisation
Battmann, Wolfgang
- In:
Kurswechsel Richtung Kunde : die Praxis der …
,
(pp. 145-158)
.
1996
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