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Clueing in customers
Berry, Leonard L.; Bendapudi, Neeli - In: Harvard business review on managing health care, (pp. 73-88). 2007
Persistent link: https://www.econbiz.de/10003584457
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BEST PRACTICE - Clueing In Customers
Berry, Leonard L.; Bendapudi, Neeli - In: Harvard business review : HBR (2003), pp. 100-107
Persistent link: https://www.econbiz.de/10005937180
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Customers' Motivations for Maintaining Relationships with Service Providers
Bendapudi, Neeli; Berry, Leonard L. - In: Journal of retailing 73 (1997) 1, pp. 15-38
Persistent link: https://www.econbiz.de/10006630695