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~person:"Benkenstein, Martin"
~person:"Weber, Jürgen"
~subject:"Quality management"
~type_genre:"Thesis"
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Dienstleistungsqualität in Krankenhäusern : Operationalisierung und Messung der Patientenwahrnehmung
Olandt, Henrik
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1998
Persistent link: https://www.econbiz.de/10000676121
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Qualität komplexer Dienstleistungsbündel : Operationalisierung und empirische Analysen der Qualitätswahrnehmung am Beispiel des Tourismus
Zielke, Katja
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2004
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1. Auflage
Persistent link: https://www.econbiz.de/10001939283
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