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The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil, Irene; Berenguer, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-939
Persistent link: https://www.econbiz.de/10008143000
Cover Image
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil, Irene; Berenguer, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-940
Persistent link: https://www.econbiz.de/10008897125
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Wine list engineering: categorization of food and beverage outlets
Gil, Irene; Berenguer, Gloria; Ruiz, María Eugenia - In: International Journal of Contemporary Hospitality Management 21 (2009) 1, pp. 69-84
Purpose – The purpose of the paper is to identify and measure the main standards of the wine lists of upscale restaurants. Design/methodology/approach – Wine lists of a sample of 50 upscale restaurants were analyzed. A cluster analysis was performed. Findings – Three differentiated...
Persistent link: https://www.econbiz.de/10014762925