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Relational benefits and loyalty in retailing : an inter-sector comparison
Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; Berenguer … - In: International journal of retail & distribution management 37 (2009) 6/7, pp. 493-509
Persistent link: https://www.econbiz.de/10009521980
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Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria; Gil Saura, Irene; Berenguer … - In: The service industries journal 30 (2010) 11/12, pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
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Methodologies for evaluating service quality : evidence from freight services
Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: International journal of transport economics : IJTE 44 (2017) 1, pp. 99-118
Persistent link: https://www.econbiz.de/10011661830
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The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene; Šerić, Maja; Ruiz-Molina, María Eugenia - In: The journal of brand management : an international journal 24 (2017) 2, pp. 193-208
Persistent link: https://www.econbiz.de/10011724575