Purpose: As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service small- and medium-sized enterprises (SMEs) must develop the information technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity...

The impacts of information technology on business performance has been a focus of research in recent years. In this regard, contingency models based on the notion of "fit" between the organization's management of IT, its environment, strategy, and structure seem to show promise. Six perspectives...