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~person:"Berry, Sue"
~person:"Chan, Edwin H. W."
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Dienstleistungsqualität
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Service quality
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Beschwerdemanagement
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Kundenzufriedenheit
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Berry, Sue
Chan, Edwin H. W.
Crossen-White, Holly
Hsu, Cathy H. C.
Ladkin, Adele
39
Weber, Karin
30
Sparks, Beverley
9
Weber, K.
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Tourism management : research, policies, practice
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Health, active ageing and tourism
Ladkin, Adele
;
Hemingway, Ann
;
Crossen-White, Holly
- In:
Annals of tourism research empirical insights
2
(
2021
)
2
,
pp. 1-3
Persistent link: https://www.econbiz.de/10012798971
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2
Sustainable tourism: A regional perspective
Berry, Sue
;
Ladkin, Adele
- In:
Tourism management : research, policies, practice
18
(
1997
)
7
,
pp. 433-440
Persistent link: https://www.econbiz.de/10006850299
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3
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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4
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
5
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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6
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
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7
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
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8
Categorisation of cultural tourism attractions by tourist preference using location-based social network data : the case of Central, Hong Kong
Liu, Zhewei
;
Wang, Anqi
;
Weber, Karin
;
Chan, Edwin H. W.
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013326608
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