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~person:"Berry, Sue"
~person:"Chan, Edwin H. W."
~person:"Hsu, Cathy H. C."
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~type_genre:"Article in journal"
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The convention industry in Aus...
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Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Kundenzufriedenheit
4
Acculturation
3
China
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Consumer behaviour
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Beziehungsmarketing
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Relationship marketing
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Social presence
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Asia
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Asien
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Big event
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Chinese (People)
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Chinese consumers
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Chinese-Australians
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Corporate culture
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Cultural identity
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Cultural tourism
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Culture
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Dienstleistungssektor
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External service recovery
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Festivals
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Großveranstaltung
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Holiday behaviour
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Hong Kong
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Hongkong
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Hotel industry
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Hotellerie
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Berry, Sue
Chan, Edwin H. W.
Hsu, Cathy H. C.
Weber, Karin
24
Ladkin, Adele
19
Sparks, Beverley
8
Jin, Xin
6
Janta, Hania
5
Weber, Karl
5
Bauer, Thomas
4
Bradley, Graham L.
3
Brown, Lorraine
3
Lugosi, Peter
3
Buhalis, Dimitrios
2
Filep, Sebastian
2
Hemingway, Ann
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Le Serre, Delphine
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Bentley, Tim
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Clayton, William
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Crossen-White, Holly
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Errajaa, Karim
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Fyall, Alan
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Giousmpasoglou, Charalampos
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Hainard, François
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Hartwell, Heather
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Johns, Nick
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Kondja, Alice
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Leung, Xi Y.
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Liu, Zhewei
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Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
4
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
5
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
6
Categorisation of cultural tourism attractions by tourist preference using location-based social network data : the case of Central, Hong Kong
Liu, Zhewei
;
Wang, Anqi
;
Weber, Karin
;
Chan, Edwin H. W.
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013326608
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