Bitkowska, Agnieszka; Sliż, Piotr; Tenbrink, Candace; … - In: Foundations of Management : the journal of Warsaw … 12 (2020) 1, pp. 125-136
Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....
