Catley, Bevan; Blackwood, Kate; Forsyth, Darryl; … - In: Personnel Review 46 (2017) 1, pp. 100-114
Purpose Current research provides an incomplete picture of the challenges facing human resource personnel (HRP) tasked with managing a workplace bullying complaint. The purpose of this paper is to provide a holistic model of the complaint management process in order to advance the theorising of...