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Linking perceived service quality and service loyalty: A multi-dimensional perspective
Bloemer, Josée; Ruyter, Ko de; Wetzels, Martin - In: European journal of marketing : EJM 33 (1999) 11-12, pp. 1082-1106
Persistent link: https://www.econbiz.de/10006096452
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On the relationship between perceived service quality, service loyalty and switching costs
Ruyter, Ko de; Wetzels, Martin; Bloemer, Josée - In: International journal of service industry management : IJSIM 9 (1998) 5, pp. 436-453
Persistent link: https://www.econbiz.de/10007124733
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Customer Loyalty in High and Low Service Settings: The Moderating Impact of Positive Emotions
Bloemer, Josée; Ruyter, Ko de - In: Journal of marketing management : MM 15 (1999) 4, pp. 315-330
Persistent link: https://www.econbiz.de/10006989106
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Customer loyalty in extended service settings: The interaction between satisfaction, value attainment and positive mood
Ruyter, Ko de; Bloemer, Josée - In: International journal of service industry management : IJSIM 10 (1999) 3, pp. 320
Persistent link: https://www.econbiz.de/10007121301
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On the relationship between store image, store satisfaction and store loyalty
Bloemer, Josée; Ruyter, Ko de - In: European journal of marketing : EJM 32 (1998) 5-6, pp. 499-513
Persistent link: https://www.econbiz.de/10006098613