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Bohn, Emil
Adams, Bill
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Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
2
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OLC EcoSci
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Putting a Face on the Customer: Magic happens when you face customers directly
Adams, Bill
;
Bohn, Emil
- In:
Executive excellence : the magazine of personal …
13
(
1996
)
2
,
pp. 7
Persistent link: https://www.econbiz.de/10007133491
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2
Excess Service - The principle of reciprocity rules supplier-customer relations
Bohn, Emil
;
Adams, Bill
- In:
Executive excellence : the magazine of personal …
10
(
1993
)
8
,
pp. 8-9
Persistent link: https://www.econbiz.de/10007143917
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