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Inpatients' willingness to recommend : a multilevel analysis
Klinkenberg, W. Dean; Boslaugh, Sarah; Waterman, Brian M.; … - In: Health care management review : HCM review 36 (2011) 4, pp. 349-358
Persistent link: https://www.econbiz.de/10009375193
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Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro; Kim, B. Joon; Waterman, Brian; … - In: Health marketing quarterly 29 (2012) 3, pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
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Patient Satisfaction and Organizational Impact: A Hierarchical Linear Modeling Approach
Otani, Koichiro; Kim, B. Joon; Waterman, Brian; … - In: Health marketing quarterly 29 (2012) 3, pp. 256-270
Persistent link: https://www.econbiz.de/10010012216