Discussion of how virtual, web-based interactions provide (1) a malformed context for human emotions, (2) a forum for publicizing of traditionally private workplace discussions, and (3) a source of information overload - potentially addressable through an evolutionary view. Subsequent discussion...

We extend March's model of exploration and exploitation to consider how environmental turbulence impacts organizational knowledge in hierarchies of varying size and depth. We then evaluate additional effects of a knowledge management (KM) system that collects and shares knowledge from expert...

This theoretical paper discusses re-appropriating social dilemmas research to inform service science research. Service science researchers wishing to encourage collaborative, inter-individual exchanges may want individuals to behave such that individuals are not motivated solely by their own...

We develop and subsequently test a model detailing how knowledge technologies, embodied in intra-organizational information systems (IS), provide opportunities that influence individual-level human motivations to engage in knowledge exchange processes, thereby influencing organizational...

Government occupies a central role in our world of inter-connected human systems of work, transportation, utilities, commerce, healthcare, and public education. Focusing on the U.S. federal government, this essay advances the lens of our government as an information processing system that...

Presently, certain U.S. government agencies face hyperturbulent environments, where organic, information-intensive changes occur rapidly with little warning. No one individual harbors sufficient knowledge to either mitigate negative outcomes or capitalize on positive opportunities. Knowledge...

The web is increasingly relied upon as a reflection of reality, which raises a number of key issues not yet fully recognized or articulated, warranting further study. This new digital reality and the unprecedented capabilities it embodies in terms of searchability, aggregatability, temporal...

Our case study starts by describing the Sermo business model, the knowledge application, company financials, and potential indicators of success. Second, we examine the metrics behind the performance of Sermo and the challenges faced by its model. Third, we extend our inquiry to consider how...

We seek to develop eight theoretical propositions relating use of a knowledge management system to improved performance in either the public or private sectors if employee perceptions of an organization's (1) formal incentives, (2) normative values, (3) inter-employee trust, and (4) enabling...

For knowledge-intensive, information-sensitive organizations, we suggest two orthogonal constructs, namely the perceived levels of knowledge sharing and knowledge protection, influence the perceived levels of organizational performance, to include the constructs of organizational responsiveness...