Health tourism is growing rapidly in recent years, positioning itself as an alternative to traditional tourism being health resorts the main representatives of this tourist segment. Health resorts like any other tourist services company should seek customer satisfaction in order to survive. In...

This study evaluates the management measures implemented by the hotel accommodation in a crisis caused by a disaster, analyzing the importance and the level of use of these measures in the recovery phase. Empirical analysis is conducted through a survey of three, four and five stars hotels in...

Many researchers are studying the role that movies have in creating the image of a tourism destination. Recently, López and Osácar (2008), applied this concept to the case of Barcelona, trying to reveal the overall image that people gets from Barcelona throughout Pedro Almodóvar ´s movie...

The intense competition between the tourism industries has led companies to integrate into their management and quality differentiation strategies, improving the quality of service which generates positive, measurable results. This article presents the results of the empirical study conducted in...

En este articulo se exponen los resultados del estudio empírico llevado a cabo en 186 empresas de alojamiento turístico a nivel nacional certificadas con la marca “Q de Calidad Turística”, planteado con el objetivo de analizar las motivaciones que llevan a las empresas del sector...

La revisión bibliográfica previa a la realización de este trabajo de investigación nos ha permitido constatar que, en el ámbito de la gestión de la calidad, son necesarios trabajos de investigación empírica que analicen la estructura de las relaciones entre los factores críticos de la...

The Ribeira Sacra is a largely rural area located between the two inland provinces of Galicia. In this geographical space we develop a field research to describe the profile of visitors and to know their assessments on the quality level provided by tourist services, and satisfaction with other...

The Internet has become a basic tool today, both labour and management relationships. If we speak about the tourism, the possibilities are lot. Internet can’t act only as an information tool but also as a channel manager and recruitment of diverse tourism products. I get to expand the segment...