Bristow, Gillian; Munday, Max; Gripaios, Peter - In: Environment and Planning A 32 (2000) 3, pp. 519-538
The authors contribute to the developing literature on call centres by providing detailed empirical evidence on the spatial unevenness in the distribution of call centre activity. They argue that the driving forces of call centre growth, whether as the rationalisation of back-office functions or...
