This paper uses data from the General Customer Survey (GCS) to examine patterns of movement off the benefit system among recipients of Newstart Allowance and Parenting Payment. The analysis covers the first three waves of the GCS, which commenced in March 2000 and follows recipients after they...

This paper reports on the analysis from the 1998 Customer Participation Survey of FaCS Customers. These findings are valuable in providing a baseline understanding of patterns of customer participation prior to the release of the McClure report and announcement of the AWT package.The key finding...