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Management in America has become significantly more data-intensive, yet the economic, organizational, and strategic … firms have used data to guide decision making over the past decade. In our large and representative sample, data …-driven decision making (DDD) is strongly associated with increased productivity. The benefits attributable to DDD are distinct from …
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Social network theories (e.g. Granovetter 1973, Burt 1992) and information richness theory (Daft & Lengel 1987) have both been used independently to understand knowledge transfer in information intensive work settings. Social network theories explain how network structures covary with the...
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.__________________________________________Forthcoming in Management Science: Aral, S., Bakos, Y. and Brynjolfsson, E. “IT, Repeated Contracts and the Number of Suppliers ….” Management Science, Vol. 64 No. 2 February 2018, pp. 592-612 …
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We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled...
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We examine what drives the diffusion of different types of information through email networks and the effects of these diffusion patterns on the productivity and performance of information workers. In particular, we ask: What predicts the likelihood of an individual becoming aware of a strategic...
Persistent link: https://www.econbiz.de/10014026096
potential backlash for the advertisers involved, we survey decision-makers at companies. We find that most decision-makers are …
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