We gather detailed data on organizational practices and IT use at 253 firms to examine the hypothesis that external focus – the ability of a firm to detect and therefore respond to changes in its external operating environment – increases returns to information technology, especially when...

In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1)...

The revival in US productivity growth since the mid-1990s is linked to a surge in investment in information and communication technologies (ICT). Against the backdrop of a weakening link between productivity and traditional innovation inputs (e.g. R&D expenditure), digitization has spurred...