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Having "a say" : forms of voice in Australian call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234

Persistent link: https://www.econbiz.de/10010259604

Having “a say”: forms of voice in Australian call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee Relations 36 (2014) 3, pp. 214-234

employees perceive their level of voice over workplace decisions. The inclusion of direct voice mechanisms is noteworthy as … was viewed as especially important in terms of employees asserting that they have some influence over workplace issues … needed in the voice literature at how employees perceive different mechanisms and how institutionalized and legitimate these …

Persistent link: https://www.econbiz.de/10014731955

Finding their voice : call centre employees in a continuous service delivery context

Burgess, John; Connell, Julia; McDonnell, Anthony - In: Employee voice at work, (pp. 169-181). 2019

Persistent link: https://www.econbiz.de/10012002536

Multinational enterprises and industrial relations : a research agenda for the 21st century

Bartram, Timothy; Boyle, Brendan; Stanton, Pauline; … - In: The journal of industrial relations : the journal of … 57 (2015) 2, pp. 127-145

Persistent link: https://www.econbiz.de/10011336666

Developing the workforce in an emerging economy : the case of Indonesia

Dayaram, Kantha. (ed.); Lambey, Linda (ed.); … - 2020

The Challenges of Human Resource Development in Indonesia -- The 4IR and the Challenges for Developing Economies -- Workforce Planning and Development in Emerging Economies: A Holistic Approach for Sustainable Development -- Building a Sustainable Rural Workforce in Indonesia -- Skills...

Persistent link: https://www.econbiz.de/10013182391

Developing the Workforce in an Emerging Economy : The Case of Indonesia

Dayaram, Kantha - 2020

Cover -- Half Title -- Series -- Title -- Copyright -- Contents -- List of illustrations -- Foreword -- Acknowledgements -- List of abbreviations -- List of contributors -- 1 The challenges of human resource development in Indonesia -- 2 The 4IR and the challenges for developing economies -- 3...

Persistent link: https://www.econbiz.de/10012223594

Developing the workforce in an emerging economy : the case of Indonesia

Dayaram, Kantha (ed.); Lambey, Linda (ed.); … - 2020

Persistent link: https://www.econbiz.de/10012162500

The impact of the global financial crisis on managing employees

McDonnell, Anthony; Burgess, John - In: International Journal of Manpower 34 (2013) May, pp. 184-184

Purpose – This paper aims to provide a brief overview of the global financial crisis (GFC), highlighting its most frightening dimensions, the policy responses and issues around the management of labour during and post-GFC. Further, this paper introduces the five research papers that encompass...

Persistent link: https://www.econbiz.de/10010741408

The impact of the global financial crisis on managing employees

McDonnell, Anthony; Burgess, John - In: International Journal of Manpower 34 (2013) May, pp. 184-184

Persistent link: https://www.econbiz.de/10010711278

Worker centers: defending labor standards for migrant workers in the informal economy

Theodore, Nik; Valenzuela, Abel; Meléndez, Edwin - In: International Journal of Manpower 30 (2009) 5, pp. 422-436

Purpose – The purpose of this paper is to examine the role of day labor worker centers in improving wages and working conditions of migrant casual workers in the USA. Design/methodology/approach – The paper reports the results of a survey of worker center executive directors and senior...

Persistent link: https://www.econbiz.de/10014783335