Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Journal of Information Science, published by and copyright Sage Publications Ltd.

An examination of the work of Consumer Advice Centres and of the information sources and support activities that public libraries can offer. CAC's have dealt with pre‐shopping advice, education on consumers' rights and complaints about goods and services, advising the client and often...

There is currently a general air of euphoria concerning the potential for electronic publishing on CD‐ROM and over the Internet. Yet many publishers are proceeding cautiously and are supplementing their print products with CD‐ROM or online full text products. Most publishers view the future...