Insurance markets are characterized by profound market imperfections. Insurance intermediaries reduce transaction costs and information asymmetries. From transaction cost economics, agency theory, and law and economics literature the hypothesis is derived that insurance brokers may provide more...

Der folgende Beitrag stellt erste Ergebnisse einer schriftlichen Umfrage vor, die im Herbst 2001 bei Versicherungsvertretern und Versicherungsmaklern zum Thema Transparenz auf dem Markt für private Alterssicherung deutschlandweit durchgeführt wurde. Mit der zunehmenden Bedeutung, die der...

Theory predicts a positive relationship between market concentration and profitability in most scenarios. In empirical work, however, this relation is frequently not found or only a weak connection is observed. We compare the performance of concentration and market share variables, which are...

To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural background on loyalty. This book develops a model of customer loyalty, which is then validated using empirical data from nearly 800...