loyalty in logistics outsourcing relationships. Specifically, it aims to develop and test a model of customer loyalty across … logistics outsourcing performance (goal achievement and goal exceedance) to loyalty across cultures. The model is then tested … the two dimensions of outsourcing performance on three aspects of loyalty behavior builds on the extant literature. The …

, and then more specifically in terms of cost‐ and service‐focused improvement in logistics outsourcing arrangements. Design … differentiators in the success of logistics outsourcing relationships is the service provider's ability to achieve proactive … is an important initial step towards understanding the value and nature of proactive improvement in logistics outsourcing …