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Mitigating envy : why successful individuals should reveal their failures
Huang, Karen; Brooks, Alison Wood; Buell, Ryan W.; … - 2016
Persistent link: https://www.econbiz.de/10011570455
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Mitigating malicious envy : why successful individuals should reveal their failures
Huang, Karen; Brooks, Alison Wood; Buell, Ryan W.; … - 2018
Persistent link: https://www.econbiz.de/10011931342
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How do incumbents fare in the face of increased service competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - 2011
Persistent link: https://www.econbiz.de/10008906627
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Are self-service customers satisfied or stuck?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Production and operations management : an international … 19 (2010) 6, pp. 679-697
Persistent link: https://www.econbiz.de/10008796721
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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How do customers respond to increased service quality competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - 2016
Persistent link: https://www.econbiz.de/10011570815