In contemporary organizations, significant emphasis is placed on the processes of knowledge sharing and learning, which are increasingly seen as crucial to organizational success. Information and communication technologies play an important role in these areas, but to many there is a lack of...

This article investigates how, and with what success, global organisations design computer-based systems for knowledge sharing which aim to balance centralised and standardised approaches against more diverse local needs. The empirical basis for the article is provided by an analysis of two...