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~person:"Casta, Jean-Franc̜ois"
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Is customer satisfaction a relevant metric for financial analysts?
Ngobo, Paul-Valentin
;
Casta, Jean-Franc̜ois
;
Ramond, …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 480-508
Persistent link: https://www.econbiz.de/10009548610
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