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~person:"Chan, Edwin H. W."
~person:"Chathoth, Prakash K."
~person:"Hsu, Cathy H. C."
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The convention industry in Aus...
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Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Kundenzufriedenheit
4
Acculturation
3
China
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Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Social presence
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Asia
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Asien
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Big event
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Chinese
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Chinese (People)
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Chinese consumers
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Chinese customers
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Chinese-Australians
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Chinesen
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Corporate culture
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Cultural identity
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Cultural tourism
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Culture
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Customer service
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Dienstleistungssektor
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Experiments
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External service recovery
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Festivals
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Gastgewerbe
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Großveranstaltung
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Holiday behaviour
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Hong Kong
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Hongkong
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Hospitality industry
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Hotel industry
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Chan, Edwin H. W.
Chathoth, Prakash K.
Hsu, Cathy H. C.
Ladkin, Adele
39
Weber, Karin
30
Sparks, Beverley
9
Weber, K.
9
Janta, Hania
8
Brown, Lorraine
7
Jin, Xin
7
Weber, Karl
7
Lugosi, Peter
6
Bauer, Thomas
4
Buhalis, Dimitrios
4
Bradley, Graham L.
3
Riley, Michael
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Filep, Sebastian
2
Hemingway, Ann
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Le Serre, Delphine
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Legohérel, Patrick
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Neuhofer, Barbara
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Osman, Hanaa
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Page, Stephen J.
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Akrivos, Christos
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Behrends, S.
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Beilfuss, W.
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Bentley, Tim
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Berry, Sue
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Chang, Vanessa
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Cheong, Lai
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Clayton, William
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Errajaa, Karim
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Fyall, Alan
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Tourism management : research, policies, practice
2
Handbook of hospitality marketing management
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International journal of contemporary hospitality management
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International journal of hospitality management
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Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Strategic alliances
Weber, Karin
;
Chathoth, Prakash K.
- In:
Handbook of hospitality marketing management
,
(pp. 501-523)
.
2008
Persistent link: https://www.econbiz.de/10003804619
Saved in:
4
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
5
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
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6
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
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7
Categorisation of cultural tourism attractions by tourist preference using location-based social network data : the case of Central, Hong Kong
Liu, Zhewei
;
Wang, Anqi
;
Weber, Karin
;
Chan, Edwin H. W.
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013326608
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