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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Influence of appearance orientation, BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing
Yip, Joanne
;
Chan, Heidi H.T.
;
Kwan, Bonny
;
Law, Derry
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1105-1119
Persistent link: https://www.econbiz.de/10009343057
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