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Channar, Zahid Ali
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Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry : mediation, moderation and conditional process analysis
Ahmed, Rizwan Raheem
;
Vveinhardt, Jolita
; …
- In:
Journal of business economics and management
18
(
2017
)
5
,
pp. 974-1004
Persistent link: https://www.econbiz.de/10011781016
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