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Chen, Li-Fei
Su, Chao-Ton
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
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2
Stock price impact on the Taiwan National Quality Award
Lin, Chin-Sen
;
Chen, Li-Fei
;
Su, Chao-Ton
;
Kon, Ting-Chien
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 158-170
Persistent link: https://www.econbiz.de/10010074290
Saved in:
3
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
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