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Did your efforts really win customers' satisfaction?
Chien, Te-King; Chang, Tien-Hsiang; Su, Chao-Ton - In: Industrial management & data systems 103 (2003) 3-4, pp. 253-262
Persistent link: https://www.econbiz.de/10008357762
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Did your efforts really win customers' satisfaction?
Chien, Te-King; Chang, Tien-Hsiang; Su, Chao-Ton - In: Industrial management & data systems 103 (2003) 4, pp. 253-262
Persistent link: https://www.econbiz.de/10008357776
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Implementation of a customer satisfaction program: a case study
Chien, Te-King; Su, Chin-Ho; Su, Chao-Ton - In: Industrial management & data systems 102 (2002) 5-6, pp. 252-259
Persistent link: https://www.econbiz.de/10008358428
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Implementation of a customer satisfaction program: a case study
Chien, Te-King; Su, Chin-Ho; Su, Chao-Ton - In: Industrial management & data systems 102 (2002) 5, pp. 252-259
Persistent link: https://www.econbiz.de/10008358464
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Using the QFD concept to resolve customer satisfaction strategy decisions
Chien, Te-King; Su, Chao-Ton - In: International journal of quality & reliability management 20 (2003) 2-3, pp. 345-359
Persistent link: https://www.econbiz.de/10006370983
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Using the QFD concept to resolve customer satisfaction strategy decisions
Chien, Te-King; Su, Chao-Ton - In: International journal of quality & reliability management 20 (2003) 3, pp. 345-359
Persistent link: https://www.econbiz.de/10006371263