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TQM, knowledge management and collaborative commerce adoption: a literature review and research framework
Chong, Alain Yee Loong; Ooi, Keng-boon; Lin, Binshan; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 457-473
Persistent link: https://www.econbiz.de/10003995845
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Online banking adoption : an empirical analysis
Chong, Alain Yee Loong; Ooi, Keng-boon; Lin, Binshan; … - In: The international journal of bank marketing : IJBM 28 (2010) 4, pp. 267-287
Persistent link: https://www.econbiz.de/10008647657
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Does TQM support innovation performance in Malaysia's manufacturing industry?
Ooi, Keng-Boon; Lin, Binshan; Teh, Pei-Lee; Chong, … - In: Journal of business economics and management 13 (2012) 2, pp. 366-393
Persistent link: https://www.econbiz.de/10009536763
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Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon; Lin, Binshan; Tan, Boon-in; Chong, … - In: The journal of services marketing 25 (2011) 6, pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
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Can e-business adoption be influenced by knowledge management? : an empirical analysis of Malaysian SMEs
Chong, Alain Yee Loong; Ooi, Keng-boon; Bao, Haijun; … - In: Journal of knowledge management 18 (2014) 1, pp. 121-136
Persistent link: https://www.econbiz.de/10010342343