This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identification card by the...

This paper investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual randomized natural experiments occurring within one particular bureaucratic process: the renewal of a national identification card by the...

This paper investigates the potential of information technology to improve public service delivery and empower citizens. The investigation uses two randomized natural experiments in the renewal of national identification cards by the Bolivian Police. The first experiment arises from the random...

This paper takes advantage of repeated cross-section household surveys and a sharp discontinuity created by the introduction of an unconditional cash transfer to elders. The paper evaluates the impact of these cash transfers on the educational expenditures for children within a household. The...

This paper takes advantage of repeated cross-section household surveys and a sharp discontinuity created by the introduction of an unconditional cash transfer to elders. The paper evaluates the impact of these cash transfers on the educational expenditures for children within a household. The...

This paper investigates the potential of information technology to improve public service delivery and empower citizens. The investigation uses two randomized natural experiments in the renewal of national identification cards by the Bolivian Police. The first experiment arises from the random...