Publisher's acknowledgements -- About the author -- Preface -- Logistics, the supply chain and competitive strategy -- Delivering customer value -- Measuring logistics costs and performance -- Matching supply and demand -- Creating the responsive supply chain -- Strategic lead-time management --...

"The intention behind this book, since its first edition, has always been to explore the ways in which organisations can better serve their customers and in so doing, improve the value they create. As markets become more competitive and the level of uncertainty increases, the challenge is how to...

Procurement strategy -- Introduction: the strategic role of procurement -- Procurement and the organization: organizing for the future -- The strategic procurement cycle -- Procurement and the supply network -- Supplier relationship management -- Global sourcing -- Delivering performance in...